Special Services

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  • Implementation Oversight/Epic Certified

Are you about to undergo a system conversion, or  implement newly purchased software?  It can be a struggle to devote resources necessary for a successful implementation, when the same people are needed to manage the daily work requirements.

We have been there.  It is important to kick things off on a positive note with your team.  We understand the language of the IT vendor and know the business needs of the hospital.  We can assist with the translation while providing guidance and oversight  to ensure a successful go-live and excellent user adoption.

People

  • System Trouble Mitigation

Our experience tells us that oftentimes hospital revenue cycle or even IT staff have difficulty  in navigating a software vendor’s technical support system. This can be time consuming and frustrating.

The truth is, the trouble comes from a lack of  understanding of the system’s designed capabilities on the hospital side, and the absence of a comprehensive understanding of the specific business need or problem from the vendor’s side.

We understand both.  We can help to bridge the gap and get things moving in the right direction.

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Mary@MKBalogh.com